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The left and proper arrow keys in your keyboard won’t work in Microsoft Groups if the app is buggy or outdated. Driver-related points also can trigger some keys to malfunction on Home windows keyboards.
Attempt the troubleshooting fixes beneath in case your keyboard arrow keys are unresponsive in Microsoft Groups.
1. Pressure Stop and Restart Crew
Some Groups customers mounted the arrow keys malfunction by restarting the app. Pressure stop Microsoft Groups within the Activity Supervisor, relaunch the app, and verify if the arrow keys now work.
Press Ctrl + Shift + Escape to open the Home windows Activity Supervisor. Choose Microsoft Groups and choose Finish activity on the highest menu.
2. Flip Off Scroll Lock
Scroll Lock is a Home windows keyboard characteristic that modifications the habits of the arrow keys in Home windows. Disable Display Lock if you happen to can’t use the arrow keys in Excel, Groups, or any Microsoft app.
Search for a Scroll Lock (ScrLk) key or indicator mild in your keyboard. If the sunshine is on, press the Scroll Lock (ScrLk) key to revive the arrow keys to their default configuration.
You possibly can disable Display Lock from the on-screen keyboard in case your keyboard doesn’t have a bodily Scroll Lock key. Open the Home windows On-Display Keyboard and deselect the ScrLk key.
3. Replace Microsoft Groups
Microsoft releases new variations of the Groups desktop app each month. These updates introduce new options, repair bugs, and enhance the app’s efficiency. Though the desktop app robotically updates itself, you generally have to put in the updates manually.
An Replace button seems subsequent to your profile image when there’s a brand new model accessible to your pc.
Join your PC to the web, choose the Replace button, and choose Replace and restart Groups to put in the pending replace.
4. Clear Microsoft Groups Cache Recordsdata
Microsoft recommends clearing Groups cache information if you happen to’re experiencing points utilizing the desktop app. Deleting Microsoft Groups cache gained’t signal out your account or delete your information.
- Proper-click the Groups icon within the taskbar and choose Shut window.
- Press Home windows + R to open the Run dialog field. Paste %appdatapercentMicrosoftTeams within the dialog field and choose OK.
- Press Home windows key + A to pick all of the information and folders within the listing. Choose the Delete icon on the toolbar to clear Microsoft Groups’ cache information.
Shut the File Explorer and reopen Groups. Reboot your pc if the arrow keys nonetheless don’t work.
5. Restart Your Pc
Rebooting Home windows can repair issues with Crew’s net shopper and desktop app. Shut all open applications earlier than rebooting your pc, so that you don’t lose unsaved information and information.
Press the Home windows key, choose the Energy icon, and choose Restart.
6. Clear the Arrow Keys
The arrow keys might grow to be unresponsive if mud or filth builds up beneath them. Use a toothpick to dislodge mud, particles, or filth within the corners and areas between the arrow keys.
Tilt your laptop computer or desktop’s keyboard and use compressed air to spray the keyboard or affected arrow keys. Once more, flip your keyboard the wrong way up and gently faucet the bottom to dislodge particles caught beneath the keys.
In case you spilled liquid on the affected keys, seek advice from our tutorial on fixing a water-damaged keyboard.
7. Restore or Reset the Microsoft Groups App
Home windows has a built-in restore software that fixes apps and applications that aren’t working appropriately. Right here’s the right way to use the software to restore Microsoft Groups.
- Open the Settings app, choose Apps on the sidebar, and choose Put in apps.
In Home windows 10, go to Settings > Apps, and choose Apps & options.
- Choose the three-dot menu icon subsequent to Microsoft Groups and choose Superior choices.
- Scroll down the “Superior choices” web page and choose the Restore button.
Reopen Groups when a checkmark seems subsequent to the Restore button. Reset the app if the arrow keys situation persists.
- Choose the Reset button.
- Choose Reset once more on the pop-up to reset Groups.
Wait till you see a checkmark subsequent to the Reset button earlier than reopening Groups.
8. Reinstall Your Keyboard Driver
Deleting and reinstalling your keyboard’s driver can probably repair the arrow keys points and different keyboard-related malfunctions.
- Press Home windows key + X or right-click the Home windows icon and choose Gadget Supervisor on the Fast Entry menu.
- Broaden the Keyboard drop-down menu and right-click Commonplace PS/2 Keyboard if you happen to use a laptop computer with a built-in keyboard. Proper-click HID Keyboard Gadget if in case you have an exterior keyboard plugged in by way of USB.
- Choose Uninstall gadget on the context menu.
- Choose Uninstall to proceed.
- You’ll get a immediate to restart your pc. Choose Sure to proceed.
Home windows will robotically reinstall the driving force when your PC reboots. Open the Microsoft Groups app and verify if you should utilize the arrow keys. Reset your laptop computer’s keyboard if the arrow keys nonetheless don’t work in Microsoft Groups.
9. Carry out a System Restore
Do you believe you studied {that a} not too long ago put in app or driver is messing along with your keyboard? Performing a System Restore may repair the issue, particularly if the arrow keys additionally don’t work in different apps.
A system restore reverts your pc to a earlier state (known as “Restore Level”) earlier than the arrow keys stopped working. It’s essential to have beforehand enabled System Restore in Home windows to carry out a system restore.
- Open the Home windows Begin menu, kind restore level within the search bar, and choose Create a restore level.
- Head to the “System Safety” tab and choose the System Restore button.
- Choose Subsequent to proceed.
- Select a restore level earlier than the arrow keys stopped working in Crew (or different apps) and choose Subsequent.
The System Restore operation deletes applications and drivers put in after the chosen restore level. Conversely, applications deleted after the restore level are reinstalled whenever you carry out a System Restore.
Choose Scan for affected applications to see applications and drivers that may be deleted or restored.
- Choose End to substantiate your restore level and take your pc again to an preliminary state.
System Restore will restart your pc to use the modifications. Reopen Microsoft Groups and verify if the arrow keys now work.
Troubleshooting Checks for Exterior Keyboards
When you’ve got a wired keyboard, unplug it and join it to a distinct USB port in your PC. Some keys on wi-fi keyboards might not work if the battery’s low. Cost your keyboard or change its battery and verify if the arrow keys work in Microsoft Groups. Unpair and reconnect the keyboard to your pc if the problem persists. Contact Microsoft Groups Assist if nothing modifications.
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