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The Hearth TV distant app helps you to management any Hearth TV streaming gadget out of your smartphone. The app is simple to make use of and arrange, however system glitches, outdated software program, and different components could cause the app to not work along with your Hearth TV gadget.
In case you can’t use the Hearth TV app, the troubleshooting recommendation on this tutorial ought to repair the difficulty.
1. Verify Your Web Connection Standing
The Hearth TV app works solely when your Hearth TV streaming gadget and smartphone are on the identical Wi-Fi community.
Open your Hearth TV Settings menu, choose Community, and confirm that you just’re linked to the identical community as your cellphone.
Press the Play/Pause button on the Wi-Fi community to verify its connection standing. You’d see the Linked to Wi-Fi and Linked to the web standing messages in case your connection’s working accurately.
Reboot your router if the connection standing instrument reads “Not linked to the web.” If the Wi-Fi connection has a captive portal or login web page, press the Menu button in your Hearth TV Distant to open the login web page.
Your Hearth TV gadget ought to hook up with the web if you sign up to the community.
Contact the community administrator should you can’t sign up or use the community. When you’ve got entry to the community’s admin panel, verify that your Hearth TV isn’t blacklisted.
2. Replace the Amazon Hearth TV App
Amazon releases new variations of the Hearth TV app to repair bugs and different efficiency points. Head to your gadget’s app retailer and replace the Hearth TV app to the most recent model.
In case you use an Android cellphone, open the Amazon Hearth TV app web page in Google Play Retailer, and faucet Replace.
On iPhones or iPads, open the App Retailer, seek for fireplace television, and faucet Replace subsequent to Amazon Hearth TV.
3. Pressure Shut and Reopen the Hearth TV App
If the Hearth TV app is unresponsive or retains crashing, force-stopping and reopening the app would possibly repair the issue.
Pressure Shut Amazon Hearth TV App on Android
- Go to Settings > Apps & notifications > App data or See All Apps > and faucet Amazon Hearth TV app.
- Faucet Pressure Shut and choose OK on the pop-up.
Join your cellphone to the identical community as your Hearth TV and reopen the Hearth TV app. Clear the app cache file and storage knowledge if it nonetheless doesn’t hook up with your Hearth TV.
Pressure Shut Amazon Hearth TV App on iOS
- Open your iPhone or iPad’s App Switcher—swipe up from the underside and pause in the midst of the display. In case your iPhone/iPad has a House button, double-click the button to open the App Switcher.
- Swipe up on the Hearth TV app to shut it.
- Reopen the app and verify if it connects and works along with your Hearth TV gadget.
4. Clear the Hearth TV App Cache and Knowledge
The Amazon Hearth TV distant app would possibly malfunction on Android gadgets if its cache recordsdata get corrupted. Deleting the app’s cache file can get it working accurately once more.
- Go to Settings > Apps & notifications > App data or See All Apps and choose the Amazon Hearth TV app.
- Faucet Storage & cache and choose the Clear Cache icon.
Reopen the Hearth TV app and check out connecting to your Hearth TV gadget. Clear the app’s storage knowledge if the difficulty persists.
- Faucet Clear Storage and faucet OK on the pop-up.
Open the Hearth TV app and arrange your Hearth TV gadget from scratch.
5. Restart Your Units
Reboot your smartphone and Hearth TV if the distant app nonetheless doesn’t work. Press and maintain the Play/Pause and Choose button collectively for 3-5 seconds to reboot your Hearth TV gadget.
Alternatively, unplug the Hearth TV from its energy supply and plug it again in after 10-15 seconds. Restart your smartphone whereas your Hearth TV reboots. Join each gadgets to the identical Wi-Fi community and verify if the Amazon Hearth TV app now works.
6. Replace Your Units
Updating your Hearth TV can resolve connectivity points and efficiency lags. Join your Hearth TV to the web, obtain the most recent Hearth OS model, or set up a pending replace.
Join your Hearth TV to the web, go to Settings > My Hearth TV > About, and choose Verify for Updates or Set up Replace.
You also needs to guarantee your smartphone’s up-to-date. Go to Settings > Common > Software program Replace and faucet Obtain and Set up to replace your iPhone or iPad.
In case you use an Android gadget, replace its working system through Settings > System > System replace > Verify for replace.
7. Reinstall the Hearth TV Distant App
Delete the Hearth TV Distant app, restart your smartphone, and reinstall it out of your gadget’s app retailer.
Faucet and maintain the Hearth TV app icon in your iPhone or iPad, faucet Take away App, and choose Delete App.
On Android, go to Settings > Apps & notifications > App data (or See All Apps) > Hearth TV > Uninstall and faucet OK.
Reboot your cellphone (and Hearth TV) and reinstall the Hearth TV app from the Apple App Retailer or Google Play Retailer.
Do With out Your Amazon Hearth TV Distant
The Hearth TV app provides a handy technique to function your Hearth TV gadget with out the bodily Hearth TV Distant. When you’ve got points utilizing the Hearth TV app, the above suggestions ought to repair them. In any other case, contact Amazon Buyer Assist for additional help.
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